MDI is SOC 2 compliant and adheres to strict data protection and storage procedures. SOC 2 is an indication of a high-quality infrastructure and a strong set of internal policies that are meant to reduce threats and safeguard all parties.
The MDI digital insurance platform runs in a client/server configuration. Configuration options are Windows, Linux, Unix or OSX operating systems along with your choice of HTML or Java client. Server configuration options are Windows, Linux or Unix on virtual or physical machines. Database configuration options are Oracle, SQL Server or any other ODBC-compliant RDBMS and native UNIX databases. The MDI platform application code can support hundreds of users.
The MDI platform supports multiple file extract/transfer methods to exchange data in mutually-agreed-upon data exchange formats, such as JSON, delimited files, or XML. MDI can also read directly from other files, or connect directly to other databases, if needed. External systems may access data from the platform via ODBC or via delimited files. If you are using a SQL server, Oracle, or another RDBMS with the platform, external systems have direct access to the data via the RDBMS with authorized access or a secure channel. Any data in the appropriate format can be exchanged between the platform and an external system.
All clients have integrated the MDI Platform with one or more of their corporate, departmental, or standalone systems, such as:
MSA, ISA, SOTAS, and other general ledger packages
Mainframe administration systems, such as CFO, LifeComm, or Life/70
Specialized systems for proposals, valuation, reinsurance, or Alpha Index
External Premium Collection (lockbox or EFT, Stripe, ApplePay)
Third-party policy accounting systems
Actuarial rate table spreadsheets
Document management, imaging, and workflow systems
Health claims adjudication systems
Specialty or internally-developed applications
Web-based data collection application accessed through an XML interface
Extensive user exits are available throughout the MDI platform to call programs written in current industry-standard languages (C, C++, Rust), as well as legacy languages like COBOL, Fortran, and BASIC. This simplifies the exchange of information and integration of functions between the platform and specialized, internally-developed applications.
The MDI platform is an online, database system, with real-time processing and updating of transactions. All jobs are accessible through menus and can be run on demand by any authorized user. All data—both detail and summary—is retained online as long as you need it for reporting and inquiry.
The primary tool used for MDI platform development is APPX, a platform-independent no-code, rules-based solution. APPX is a comprehensive runtime, database, and high level programming environment using the ILF design language. The MDI platform also utilizes the Go, Rust and C# programming languages.
The MDI Client Services Team is available via phone, chat and email Monday through Thursday 8 AM to 5 PM (Central Time), and on Friday from 8 AM until Noon (Central Time). Your assigned Site Manager is available Friday afternoon, as needed. Customers may also contract for evening support, or special support during system-critical times.
The Client Center is available 24/7/365 and enables authorized users to submit service requests and receive an acknowledgment when the issue has reached MDI. Once an issue has been reviewed with the client's Site Manager, a response is sent indicating the timeframe within which the issue will be resolved. Clients can track the status of their projects and problem logs, view base system projects, access bulletins for past projects and access documentation.
The Client Center also features overviews of major functions, menu paths, and step-by-step procedures for key tasks, field definitions, and user tips.
MDI maintains continuous communication with our user community. The User Group is a valued source of innovation and meets once a year to discuss enhancement priorities, joint development projects, and implementation planning.