Celent recognizes MDI with XCelent Award in customer service
In the North American Policy Administration System 2020 Life PAS
MDI is a real partner with excellent customer support.
Senior Business Analyst, 30B+ US-based insurance company
Our dedicated site managers are assigned to specific clients and regularly go above and beyond what is expected. Our service and support teams are obsessed about your success!
The MDI Client Services Team is available via phone, chat and email Monday through Thursday 8 AM to 5 PM (Central Time), and on Friday from 8 AM until Noon (Central Time). Your assigned Site Manager is available Friday afternoon, if needed. Customers may also contract for evening support, or special support during system-critical times.
Online submission of issues and change requests via our secure Client Center allow authorized users to submit service requests and receive an acknowledgment when the issue has reached MDI. Once an issue has been reviewed with the client's Site Manager, a response is sent indicating the timeframe within which the issue will be resolved.
Online help provides overviews of major functions, menu paths, and step-by-step procedures for key tasks, field definitions, and user tips.
MDI maintains continuous communication with our user community. The User Group is a valued source of innovation and meets once a year to discuss enhancement priorities, joint development projects, and implementation planning.
Also learn about our Professional Services.