We take project management seriously because planning and project management are crucial elements in the success of any major business project. Things like new software installation, system conversions, and workflow redesign will be ineffective if its implementation is poorly managed.
"MDI's ability to develop and integrate new custom enhancements is outstanding. They have exceptional customer service and support. MDI is a real partner with Excellent Customer Support"
Senior Business Analyst, 30B+ US-based insurance company
MDI project management services help you manage:
- Definition of project scope, schedule, and responsibilities
- Detailed requirements definition
- Modification analysis and specifications
- Interface specifications and design
- Reports specifications and design
- Technical, user, and management training
- Installation and production procedure management
Our workflow analysis and business process reengineering services help you streamline the assignment, handling, and completion of tasks, particularly in the areas of insurance application processing and insurance-related customer service.
Specific areas of expertise include:
- Work assignment/priority setting/special handling
- Work routing/work queue management/workflow distribution
- Workload monitoring and reassignment
- Exception handling procedures
- Status tracking
- Management reports